Customer Management Practice is the analyst, advisor, and network that supports all components of customer interactions


Our Sectors

DESIGN & INNOVATION

CUSTOMER EXPERIENCE

CUSTOMER CONTACT


We develop customer management rockstars.

We enable better navigation of the continually changing customer management sector by keeping you informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.


Practitioner Services

Learning & development
Market research & insights
Network growth
Vendor mapping & sourcing
Certification courses
Peer-to-peer benchmarking
Exposure to industry thought leaders


Solution Provider/Advisory Services

Strategic competitive positioning
Digital & content marketing support
Business development roadmap
Sales recommendations & opportunity insights
Demand & lead generation
Editorial collaboration on whitepapers, case studies & press releases