We help you turn customers
into raving fans

Customer Contact

Customer Engagement

The World's Largest Customer Contact Event Series, Customer Contact Week, Set to Make San Antonio, Texas Debut In January 2023

Mario Matulich of Customer Management Practice On The 5 Ways To Create a Wow! Customer Experience

AMC’s New Ticket Pricing Based On Seat Location is Not The Answer, says Research Organization

AMC’s New Ticket Pricing Based On Seat Location is Not The Answer, says Research Organization

AI in the Workplace Is Already Here. The First Battleground? Call Centers

Celebrating A Quarter-Century of Customer Service Excellence: Customer Contact Week 2023 Marks 25 Years In Las Vegas

What To Expect When You Rent A Car Now (You’ll Be Surprised)

Customer Management Practice (CMP) Marks Women's History Month by Launching CCWomen, A Specialized Digital Platform For Customer Service Professionals

New Travel Insurance Includes Lots Of Extra Perks. Here They Are.

'Not much hope for economy class passengers': Airline Passengers Brace For The Big Summer Squeeze

Revealed: The Top Five Factors Harming Contact Centre Agent Experience

Thank You For Not Calling! Agents Are On The Verge Of Burnout, Study Finds

When Travel Goes Bad, Can You Get a Vacation Do Over?

When Travel Goes Bad, Can You Get a Vacation Do Over?

When Travel Goes Bad, Can You Get a Vacation Do Over?

The Power to Help Women Excel in the Workplace

Travel Loyalty Programs Are Getting An Upgrade This Summer: Are They Worth Joining?

Can Customer Service Organizations Lead the Way to a 4-day Workweek?

Elevate Your CX Leadership With AI: 5 Proven Strategies

AI, Self-Service Are Taking Over Travel. Will Everything Become a DIY Experience?

AI is the Future of Customer Service and CX

Flying This Summer? Get Ready for Cramped Seating

The Irate Customer: People Are Unhappy With The Service They’re Getting

Customer Contact Week Spotlights AI to Improve the Customer Experience

Delivering Personalized Customer Support in Cost-Constrained Times

As Companies Focus on the 'Where' of Work, the 'When' Could Get Them Ahead of the Curve

Companies Expect a Sharp Rise in Digital Channels for Customer Service Interactions

Amid hybrid work debate, another type of flexibility looms large for employers

Driving Real Change in the Professional Services Industry

The Future of Self-Service: 3 Ways to Elevate Your Customer Experience Strategy

Here's one key for increasing gender diversity in your company's leadership

Go For It: Propelling Women Into Customer Service Leadership Roles

Expand your circle of wisdom to elevate leadership potential

The 2023 Holiday Guide for Retailers

Authenticity Is Key: Bring Your True Self To Your Leadership

Here’s How and Why Companies Are Using AI and Digital to Transform the Future of Customer Centricity

Driving Real Change in the Professional Services Industry

Meet The World’s Top Companies For Women 2023

Gen Z is forcing a workplace reckoning that should have happened years ago

AI and Automation: Nicole Kyle Of Customer Management Practice On How To Effectively Harness AI Technology In People Operations

For press inquiries, email us at cmp@pollackgroup.com.

Contact Us: info@customermanagementpractice.com