CCW Nashville Overview - Customer Management Practice

Customer Contact Week Nashville

October 20-22, 2027 | Music City Center

CCW Nashville Attendees

1000+

Attendees

400+

Global Brands

50+

Sessions

20+

Average Connections Per Attendee

Top Industries

21%

Financial Services

16%

Consumer Goods & Retail

14%

Healthcare & Wellness

12%

Technology

All Insights, No Pitch

CCW speakers address real challenges, with real results you can take back and make meaningful change. As leaders from across the customer contact sector, our speakers encompass a diverse mix of seasoned executives from renowned brands and cutting-edge service providers to dynamic startups and influential industry thought leaders.

Why Attend CCW Nashville?

Join customer contact leaders for three days of powerful insights, real-world strategies, and meaningful connections. This is where industry decision makers come to solve challenges, discover innovations, and shape the future of customer contact.

Hear from our attendees below.

A group of women sit in a row at an indoor event, some smiling at the camera while others look at their phones or talk.

Learn

Gain fresh insights from 50+ industry leading speakers on the biggest customer contact challenges today, from AI adoption and workforce strategies, to driving measurable CX results.

Three men in business attire stand in a conference setting, exchanging business cards and conversing near a booth.

Connect

Meet and exchange ideas with fellow leaders facing similar challenges. Explore live demos, discover emerging tech, and connect 1:1 with industry leading solution providers.

People at a conference booth interact with a laptop; bright yellow banners and a prize wheel are visible in the background.

Build

Equip your team with actionable strategies, skills, and insights to drive performance. Leave prepared to make an immediate impact in your organization.

A person wearing a pink blazer and glasses speaks into a microphone, smiling and gesturing with one hand during a presentation.

Inspire

Spark fresh thinking, energize your team, and build lasting relationships. You’ll leave Nashville with new perspectives that benefit your work long after the event.

Experience CMP’s research, live

Bringing the research insights, communities, and channel conversations you know into the heart of Customer Contact Week.

Research

Experience Research live at CCW through exclusive data reveals, benchmark-driven sessions, and insights woven throughout the event agenda. See what the latest research means for customer contact leaders—and how to turn those findings into action inside your organization.

CCWomen

Exclusively at CCW, the CCWomen Summit offers a dedicated experience designed to inspire, empower, and connect women and allies across the customer contact community. Through impactful programming, candid conversations, and meaningful networking, the Summit creates space to invest in your growth, strengthen your connections, and move your career forward.

CCW Digital

Experience CCW Digital beyond the screen. Customer Contact Week brings the insights, experts, and conversations from the world’s largest online customer contact community to life—giving you the chance to hear from industry voices live, dive deeper into the trends shaping the field, and connect face-to-face with the community behind the content.

CCW Expo Hall

Dive deep into cutting-edge technologies that are revolutionizing the contact center and powering world-class customer experiences in the CCW Expo Hall. Engage in candid discussions about AI’s potential in the contact center, experience live demos of the newest solutions on the market, and meet 1:1 with the industry’s most influential providers, all in one place.

What attendees are saying

Hear directly from the leaders who’ve experienced CCW and the reasons why they keep coming back.

“CCW Nashville’s special because it’s small enough that you can really network and get to know a lot of not only the vendors, but a lot of your peers. I’ve been able to see a lot of familiar faces and actually make some meaningful relationships.  I feel like my cup is always full and I always have a ton of ideas to take back to the team so definitely worth the investment.”

Five people stand side by side smiling at a conference check-in area, all wearing name badges, with a "CHECK-IN" sign visible in the background.

“The opportunity coming to CCW opens up your horizon to look out for different vendors, different capabilities, so that you can take those ideas back and implement them.”

A woman wearing glasses and a name badge smiles while talking to a man at a busy indoor event.

“Everyone is so approachable, everyone here wants to meet everyone, everyone is just so interested, it’s a community. I’d love to get my team here, other teams here, just to open eyes and open minds.”

Get in touch

Need help registering or have a question about the program?
Send us an email and a member of the team will get back to you shortly.

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January

Orlando

Where the Future of Customer Contact Takes Shape

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Crowds of attendees walk and interact at a busy technology conference expo, surrounded by booths and banners from various companies in a large, well-lit convention hall.

World’s Largest

June

Las Vegas

The World’s Largest Customer Contact Event


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