Practitioner/End User pricing is applied to individuals directly employed by a brand and responsible for buying or evaluating Customer Contact and CX technology or other partnerships for their organizations.

Solution Provider/Vendor pricing is applied to any company that offers products/solutions or consultancy services regardless of the role, responsibility, or job title of the executive considering attendance.

It is at the sole discretion of CMP and CCW to determine the applicable pricing grid by considering these guidelines.

Accessibility & Inclusion

CMP is committed to providing a welcoming and inclusive conference experience for all participants. If you have an accessibility-related need or to inform us of any dietary restrictions, please let us know in your registration profile or email us directly at [email protected], ideally at least four weeks prior to the conference.

Terms & Conditions

Please refer to CMP’s Terms & Conditions for full policy guidelines.

CMP Outboarding Policy

Definition: Outboarding is the unethical act of soliciting business outside the terms of an official CCW sponsorship via unauthorized exhibits, demos, offsite events, or branded activations (including commercial activity from hotel rooms or public areas).

CCW’s Stance: We prohibit outboarding to protect our sponsors’ investment and the integrity of the show. Official sponsors may host parties/events that complement their presence at CCW, but any function competing with official programming must be approved by the account manager.

Consequences: Outboarding violates CCW policy and IAEE guidelines. Offenders will be expelled without a refund, and repeat violations may result in permanent exclusion from future CMP events.

Reporting Outboarding: If you receive an invitation from a non-authorized exhibitor or see solicitations outside official exhibit booths, please alert CCW at [email protected] or notify show management at the check-in desk.

IMPORTANT NOTICE ABOUT FRAUD 

It has come to our attention that some of our sponsors/exhibitors have been contacted by third parties offering various services in connection with this event, and often implying they work with Customer Management Practice (CMP) or are associated with Customer Contact Week (CCW) events. Please be aware that these third parties are not authorized by, and have no relationship with, CMP or CCW events. CMP has reason to believe that the offers made by these third parties are fraudulent. 

Delegate Lists

CMP will provide conference lists to its sponsors/exhibitors in accordance with the terms of their contracts, and as part of the sponsorship investment fee. Any third party demanding an additional fee for such lists is not authorized, does not have access to the conference list, and is likely selling fraudulent and inaccurate information. CMP cannot assume any responsibility for such lists, and sponsors/exhibitors bear the risk that the data may be inaccurate and/or not in compliance with applicable data privacy laws. 

Hotel Reservations

CMP negotiates special rates for its attendees at the venue booked for the event. In order to receive these rates and other benefits for the event, sponsors/exhibitors should book through the link that will be provided to you directly by a member of the CCW event team. We have been made aware that third parties may reach out to sponsors offering to book room space for them at the event. CMP is not working with any such third parties, and any reservations they offer to make will not receive the group rates that CMP has negotiated for its attendees. CMP cannot assume any responsibility for any booing made through such third party. 

Should you be contacted by one of these third-party scams, please be sure to inform us at [email protected].

Note

No third-party sales: Customer Contact Week doesn’t authorize external sales of attendee lists or travel bookings.

Scam alert: Unsolicited offers for attendee lists or hotel accommodations may be scams.

Official channels only: Use CMP-approved methods for all event arrangements.

If you have questions about an existing registration, need assistance registering yourself or a group, or have any questions about the event in general, please do not hesitate to reach out to [email protected].