Customer Management Practice

January 01, 2018

Alabama, United States

1-800-882-8684

Design & Innovation Advisors


Patrick Bach
Patrick Bach
Director, Service Design
CIBC
Robin Beers PhD
Robin Beers PhD
Head of Digital Design & Customer Insights
Wells Fargo
Cindy Chastain
Cindy Chastain
SVP, Customer Experience & Design
MasterCard
Jose De Francisco Lopez
Jose De Francisco Lopez
Sr. Studio Director, Solutions Engineering
Nokia
Laura Hahn
Laura Hahn
Head of Design
Priceline.com
Andrew Ohm
Andrew Ohm
Senior Manager, Global Whitespace Innovation
Starbucks
Brian Roderman
Brian Roderman
President, Chief Innovation Officer
IN2 Innovation
Joni Saylor
Joni Saylor
Design Principal
IBM Design Practice
David Schell
David Schell
VP, Global Experience and Design
Pearson
Monica Tisminesky
Monica Tisminesky
Design Leader, Restaurant Design Innovation
Chick-fil-A Corporate
Albert Whitley
Albert Whitley
Director of Experience Design and Voice of Customer
The Hartford

Customer Contact Advisors


Becky Ploeger
Becky Ploeger
VP, Sales & Service Strategy
USAA
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts
Colleen Beers
Colleen Beers
SVP of Operations
Alorica
Jeanne Bliss
Jeanne Bliss
President
CustomerBliss
Celika Caldwell
Celika Caldwell
VP Experience Design
AARP
Cheryl China
Cheryl China
SVP, Director of Credit Card Servicing
Citizens Bank
Bruce Eidsvik
Bruce Eidsvik
SVP Field Marketing
Genesys
Lance Gruner
Lance Gruner
Executive Vice President, Global Customer Care
MasterCard
Judi Hand
Judi Hand
Chief Revenue Officer
TTEC (formerly known as TeleTech)
Jennifer Hanson
Jennifer Hanson
Director, Target.com Guest Services & GiftCard Operations
Target Corporation
Ronny Haimé
Ronny Haimé
VP Global Head of Service Delivery
Groupon
Shep Hyken
Shep Hyken
Chief Amazement Officer
Shepard Presentations
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Mark Killick
Mark Killick
VP, Care
GrubHub
Gabriele Masili
Gabriele Masili
Chief Technology Officer, Customer Service and Support
Microsoft
Brad Nichols
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Holly Simmons
Holly Simmons
Global Product Marketing, Customer Service Management
ServiceNow
Carla Zuniga
Carla Zuniga
Senior Vice President
Allstate Insurance Company
Hui Wu-Curtis
Hui Wu-Curtis
GM, Customer Operations & Strategy
Arizona Public Service