Customer Contact Advisors


Kelley Kurtzman
Kelley Kurtzman
VP Global Consumer Sales & Services
Verizon
John Pompei
John Pompei
Former Head of Player Experience Operations
Electronic Arts
Mario Matulich
Mario Matulich
Executive Director
Customer Management Practice
Colleen Beers
Colleen Beers
President, North American & Europe
Alorica
Jeanne Bliss
Jeanne Bliss
President
CustomerBliss
Brett Brosseau
Brett Brosseau
Vice President, Noble Gaming Solutions
Noble Systems
Celika Caldwell
Celika Caldwell
Vice President, Customer Experience Management
AARP
Cheryl China
Cheryl China
SVP Escalations
Citizens Bank
Michael DeJager
Michael DeJager
Principal Analyst & Divisional Director
Customer Management Practice
Gina Ahern
Gina Ahern
Global Marketing Campaign Director
ServiceNow
Wes Dudley
Wes Dudley
VP Customer Service
Ashley Furniture Industries
Bruce Eidsvik
Bruce Eidsvik
SVP Field Marketing
Genesys
James Freeze
James Freeze
Chief Marketing Officer
Interactions
Lance Gruner
Lance Gruner
Executive Vice President, Global Customer Care
MasterCard
Ronny Haimé
Ronny Haimé
VP Global Head of Service Delivery
Groupon
Judi Hand
Judi Hand
Chief Revenue Officer
TTEC (formerly known as TeleTech)
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target Corporation
Shep Hyken
Shep Hyken
Chief Amazement Officer
Shepard Presentations
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Kathie Johnson
Kathie Johnson
Chief Marketing Officer
Talkdesk
Jarrod Johnson
Jarrod Johnson
Chief Customer Officer
TaskUs
Sharath Keshava Narayana
Sharath Keshava Narayana
Chief Revenue Officer
Observe.AI
Mark Killick
Mark Killick
Vice President, Community Operations
Instacart
Scott Kolman
Scott Kolman
VP, Product Marketing
Five9
Brian LaRoche
Brian LaRoche
Director, Outreach Marketing
Callminer
Gabriele Masili
Gabriele Masili
VP & Chief Technology Officer, Customer Service & Support
Microsoft
Brad Nichols
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Becky Ploeger
Becky Ploeger
Global Head of Hilton Reservations and Customer Care
Hilton
Janet Solomon
Janet Solomon
Vice President, Client Operations
Fiserv
Paul Turner
Paul Turner
Former Vice President Coaching Operations
WebMD
Carla Zuniga
Carla Zuniga
Senior Vice President
Allstate Insurance Company

Design & Innovation Advisors


Robin Beers PhD
Robin Beers PhD
Head of Digital Design & Customer Insights
Wells Fargo
Bryan Jacquot
Bryan Jacquot
Chief Design Officer
Hewlett-Packard Enterprise
Bryan Taylor
Bryan Taylor
Founder/Creative Director
Drawn
Mariano Suarez-Battan
Mariano Suarez-Battan
Chief Executive Officer
MURAL
Marisa White
Marisa White
Lead Analyst-Design & Innovation
Customer Management Practice
Jose De Francisco Lopez
Jose De Francisco Lopez
Chief Designer
Nokia
Michael Brown
Michael Brown
Former Chief Design Officer
Dick's Sporting Goods
Nancy Douyon
Nancy Douyon
Founder
Douyon Signature
Jarrod Joplin
Jarrod Joplin
SVP Experience Design
Bank of America
Andrew Ohm
Andrew Ohm
Principal Designer
Starbucks
Yauri Delancour
Yauri Delancour
Design Lead & Experience Design Practice Founding Team Member
Fannie Mae
Diana Jeffrey
Diana Jeffrey
Area Director of Quality Assurance
Marriott
Andy Vitale
Andy Vitale
Group VP, Product & Design
Truist
Brian Roderman
Brian Roderman
President, Chief Innovation Officer
IN2 Innovation
Laura Hahn
Laura Hahn
Sr. Director, Design
CBRE Build
Shawn Nason
Shawn Nason
Founder, CEO & Chief Disruptor
MOFi
Hasan Elkomey
Hasan Elkomey
Chairman of Design Thinking
Rutgers Center for Innovation Education
Mario Matulich
Mario Matulich
Executive Director
Customer Management Practice
David Schell
David Schell
VP, Global Experience and Design
Pearson