Customer Management Practice

January 01, 2018

Alabama, United States

1-800-882-8684

Service Design Advisors


David Garcia
David Garcia
Director of Experience Design & Innovation
Verizon
Erik Flowers
Erik Flowers
Co-Founder
Practical Service Design
Stephen Mealy
Stephen Mealy
Creative Director, Public Sector
IBM Interactive Experience
Megan Erin Miller
Megan Erin Miller
Co-Founder
Practical Service Design
Jon Podolsky
Jon Podolsky
Vice President Experience Strategy and Service Design
Mad*Pow
Howard Pyle
Howard Pyle
SVP Customer Experience & Design
MetLife
Jeneanne Rae
Jeneanne Rae
Federal Customer Experience Leader - Civilian
Monitor Deloitte
Monica Weiler, Ph.D.
Monica Weiler, Ph.D.
Director, Design Research and Experience Strategy
Stratos Innovation Group

Customer Experience Advisors


Todd  Baxter
Todd Baxter
Chief Customer Officer
Experian North America
Jeanne Bliss
Jeanne Bliss
President
CustomerBliss
Tim Genovese
Tim Genovese
Vice President Of Guest Experience and Brand Consistency
Intercontinental Hotels Group
Lynn  LaRocca
Lynn LaRocca
Senior Vice President and Chief Experience Officer
The New York Racing Association (NYRA)
Georgia Little
Georgia Little
Chief Customer Experience Officer
Prime Therapeutics
Kim  Massana
Kim Massana
Global Head of Customer Experience
Thomson Reuters
Jose Vergara
Jose Vergara
VP, Enterprise Customer Experience
Change Healthcare

Customer Contact Advisors


Becky Ploeger
Becky Ploeger
VP, Sales & Service Strategy
USAA
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts
Colleen Beers
Colleen Beers
SVP of Operations
Alorica
Kevin Bottoms
Kevin Bottoms
Global VP, Business Development
Telus International
Celika Caldwell
Celika Caldwell
VP Experience Design
AARP
Cheryl China
Cheryl China
SVP, Director of Credit Card Servicing
Citizens Bank
Jennifer Hanson
Jennifer Hanson
Director, Target.com Guest Services & GiftCard Operations
Target Corporation
Ronny Haimé
Ronny Haimé
VP Global Head of Service Delivery
Groupon
Shep Hyken
Shep Hyken
Chief Amazement Officer
Shepard Presentations
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Mark Killick
Mark Killick
VP, Care
GrubHub
Wendy Liu
Wendy Liu
VP Customer Experience and Executive Care Response Liaison
Comcast
Gabriele Masili
Gabriele Masili
Chief Technology Officer, Customer Service and Support
Microsoft
Troy Mills
Troy Mills
Chief Academic Officer
CCW University
Docia Myer
Docia Myer
Chief Education Officer
CCW University
Brad Nichols
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Steve Prodger
Steve Prodger
SVP, Customer Experience & Innovation
SmartAction
Holly Simmons
Holly Simmons
Global Product Marketing, Customer Service Management
ServiceNow
Janet Solomon
Janet Solomon
SVP, Head of Client Contact Center and Contact Center Operations
SunTrust
Frank Suljic
Frank Suljic
SVP of Enterprise Relations
Mattersight