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Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

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CCW Executive Exchange November

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Nov 2026

CCW Executive Leadership Exchange Orlando

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Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Employee Experience

Career Pathing for Underrepresented Employees in CX

Severance: To Pay, Or Not To Pay. How A Looming Recession Could Impact Employee Retention In The Contact Center

The CCWomen Newsletter: March 2023

Must-Read: 5 Books About DEAI Written By Women

Shake Shack Leads with Intuition and Data: How It Made the Shift From Gut-Led to Data-Driven

The Most Effective Ways to Celebrate Women’s History Month

Why Women's Achievements Go Unrecognized at Work

By The Numbers: What Equal Pay Day Looks Like In The Customer Contact Industry

Women’s History In The Contact Center: How The Shift From Analog To Digital Would Have Been Impossible Without Them

Malala Yousafzai is Dismantling Inequity: Highlights from her International Women's Day Discussion

The CCWomen Guide to Burnout

2023 CCWomen Summit Agenda at CCW Las Vegas

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CCW Executive Exchange November

November 2-4

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December 1-31

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From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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