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Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

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CCW Executive Exchange November

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Nov 2026

CCW Executive Leadership Exchange Orlando

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Jan 2027

CCW Executive Exchange Emerging Tech

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Employee Experience

How to Get a Promotion and a Raise This Year: 5 Reflective Exercises

#10 HOW TO: BOUNCE BACK, BALANCE, AND SET INTENTIONS with guest Stefnie Howley

It’s 2023. It’s Time to Hire a DEI Director and Kick Off Meaningful DEI Programs. Here’s How.

CCW Digital Exclusive Research: New World of Agent Work – Trends, Challenges, and Opportunities

Become a Confident Leader by Practicing Warm Charisma: Misa Chien Shares Insight at "Future of the Contact Center" Event

Women Leaders in CX, Finance Talk Mentorship at December's CXO for BFSI Event

Gaming is for the Girls: Kimmy Li and Jaye Watts, Women CEO's in a Male-Dominated Industry

Talkdesk

Special Report: Future of Agent Assist

The 411 on DEI: 5 Reasons Why You Need to Implement DEI Programs in 2023

Lessons from Radical Candor: 3 Simple Steps Toward Better Conflict Management

#7 LESSONS FROM AN EX-CALL CENTER AGENT: INSIDER TIPS ON EMPLOYEE ENGAGEMENT | Grace Gilbert, Taylor Salmons | Thirsty Thursday

#6 MAKE A BUSINESS CASE FOR DEI with guest Yemi Akisanya | Yemi Akisanya, Grace Gilbert | Thirsty Thursday

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CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

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CCWomen December Meetup

December 1-31

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From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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