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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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Executive Exchange

CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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CCW Digital

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Top News & Insights

5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Employee Experience

#14 HOW TO: STOP COMPETING WITH OTHER WOMEN AT WORK with executive panelists Naheed Adil, Hui Wu-Curtis, and Kathy Phelps

No Meetings, Ever? How Shopify's No Meetings Policy Could Hurt CX Teams

The CCWomen Newsletter: February 2023

#13 HOW TO: INVEST, NEGOTIATE, AND MAKE MONEY MOVES with gender equity advocate Nicole Kyle

5 of the Best Financial Literacy Podcasts by (and for) Black Women

2023 CCWomen X San Antonio Post-Show Report

The CCWomen Newsletter: January 2023

Challenge is An Opportunity: An Interview with Mary Beth Jenkins

Job Searching Is More Accessible Than Ever–But Not For Those With Disabilities

The CCWomen Employee Engagement Brief: Trends and Data

New Year, 5 of the Best New Books for Women in Business

#11 HOW TO: BE AN INCLUSIVE LEADER with CCWomen Executive Panelists

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

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Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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