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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Technology & Partnership Decisions

2026 Market Study: Modernizing Service Experiences With AI & Digital

ServiceNow

eBook: Escape the trap of legacy CRM

Generative AI & Testing Tools: A Paradigm Shift for CX Testing in 2026

The Composable Contact Center: Building Service for the AI Era

Operating at Scale: How Five Enterprises Are Turning Agentic AI Into Infrastructure

Executive Research Report: From Deflection Tool to Resolution Engine: State of Agentic AI In Contact Centers

Bland

Webinar: How to Scale Inbound Calls Without Increasing Headcount

Building the Connected Experience: Keys to Unity in The Age of AI-Powered Customer Contact

Language.IO

Language IO: The Pre-Decision Checklist

Language.IO

Build, Buy, or Platform? A Practical Guide to Enterprise Translation Infrastructure

Language.IO

Language IO: Evaluation Framework

Datamark

Your Next Strategic Accelerator: BPOs of the Future

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CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 1

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CCWomen December Meetup

December 1-31

Wed 9

Webinars

From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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