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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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Executive Exchange

CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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CCW Digital

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Top News & Insights

5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Technology & Partnership Decisions

CallMiner

Vertical Market Study: Technology vs. Humanity in Healthcare & Patient Experiences

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Parloa

Webinar: Your AI Playbook: How to Design, Deploy, and Optimize AI Agents at Scale

CallMiner

Pre-sign up: 2025 Market Study: Healthcare and Patient Experiences in the Age of AI

Pre-sign up for CCW Digital Technology Showcase: State of Voice AI

ASAPP

eBook: The generative AI agent 100

Intercom

2025 August Market Study: Modernizing Service Experiences With AI & Digital

Cyara

Webinar: Agentic AI: Hype vs. Hope for CX Leaders 7/30/25

Uniphore

Webinar: Agentic AI for Contact Centers: From Guidance to Goal-Driven Action

Talkdesk

Unpacking agentic AI: Rewriting the rules of CX with AI agents

Sprinklr

Webinar: Bridging the Gap with Gen-AI in Contact Center Intelligence

Talkdesk

Top 5 AI Use Cases for Retail

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 1

CCWomen

CCWomen December Meetup

December 1-31

Wed 9

Webinars

From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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