Live chat isn’t the new kid on the block any more. As a customer communication channel, chat is rapidly maturing, causing new challenges, implications, priorities and standards of care for professionals everywhere.
The Live Chat Benchmark Report will help you discover the latest customer service trends and metrics which influence your CX strategy.
This report has been produced in partnership with Comm100.
Inside you’ll find:
- Customer service data from 40 million chat interactions
- Latest trend analysis, based on 5 years of live chat benchmark data
- Insights and tips from industry experts, analysts and thought leaders
About CCW Digital
CCW Digital is the research and editorial arm of Customer Management Practice, covering the people, processes and technology behind customer contact. We publish verified data, operational case studies and lessons from the field for a community of 180,000 customer experience professionals.
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