Ep. 158: What Manufacturing Can Teach Us About Customer Service Operations
CCW Digital’s Principal Analysts Brian Cantor and Matt Wujciak sit down with Servicenow’s Industries Director, Manufacturing, Joe Mulrooney to discuss:
-The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well)
-Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce
-What the answers and lessons learned from manufacturers and service employees who have matured some of these
-As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more
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