Podcast: Sharp Healthcare's Chief Experience Officer On "Experience vs. Service"
In the latest edition of the CCW Digital podcast, Sharp Healthcare’s Lynn Skoczelas discusses the difference between “experience” and “service.”
Insofar as her job title is “Chief Experience Officer,” do you care to guess which one she prefers?
Skoczelas, who has a background in nursing, trumpets the importance of going beyond “niceties” and delivering something truly memorable for patients.
Healthcare is serious, and Skoczelas’ goal is for patients to walk away with their most prominent memory being positive.
Listen below:
About CCW Digital
CCW Digital is the research and editorial arm of Customer Management Practice, covering the people, processes and technology behind customer contact. We publish verified data, operational case studies and lessons from the field for a community of 180,000 customer experience professionals.
Every week, CCW Digital brings the industry straight to you – new insights, market reports, and lessons from the field.
Webinars that skip the fluff with practical lessons from experts solving real challenges right now.
Our Market Studies give leaders the benchmarks to act and sponsors the spotlight where it matters most.
Analyst Reports cut straight to the challenge that matters now, giving readers sharp insight and sponsors unmatched visibility.
