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Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

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CCW Executive Exchange November

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Nov 2026

CCW Executive Leadership Exchange Orlando

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Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Teams: A Thorny Problem in the Call Center Workplace

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Death By Call Center

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Making Stuff That Matters with Tim Manners

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Managing Change in Business Operations for Improved Performance Management at AXA

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The Key to Making Your Voice of the Customer Actionable: Choosing the Right Metric

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How to Extend Your Product's Life

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Managing Brand Equity Through Metrics

Customer Experience

Seven Manageable Business Paradoxes: Using the Power of Passion to Exploit Tough Times and Win New Customers

Customer Experience

How to Understand the Marketing Concept

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Innovation in Employee Engagement Programs for Call Center Representatives

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What Really Sunk the Titanic?

KPIs, Governance, and Organizational Structure

Lean Manufacturing Is Not for Service Organizations

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CCW Executive Exchange November

November 2-4

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December 1-31

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From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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