News Archives - Page 135 of 164 - Customer Management Practice
All Channels

News

News
Customer Experience

Customer Service Excellence Within a Call Center Environment: A Discussion with Derek Bishop

News
Customer Experience

What Will Really Drive Customers to Buy From Louis Vuitton Again

News
Technology & Partnership Decisions

Tim Searcy of the American Teleservices Association Discusses President Obama’s Possible Impact on Call Center Outsourcing

News
Employee Experience

Hire Better with Science: Assess Call Center Candidates’ Skills to Predict Job Success

News
Customer Experience

Turning VOC into a Strategic Weapon in an Economic Crisis

News
Customer Experience

Herb Sorensen Knows What Your Customers Are Thinking

News
KPIs, Governance, and Organizational Structure

Ideation vs. Innovation

News
Employee Experience

Increased Employee Engagement Leads to Increased Customer Engagement

News
Customer Experience

Soothing the Savaged Consumer Soul

News
Customer Experience

Redesigning Back and Front Office Processes to Improve Customer Satisfaction

News
Customer Experience

Media and Marketing with Wharton's Jehoshua Eliashberg

News
KPIs, Governance, and Organizational Structure

How to Beat the Recession Part 2