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Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Employee Experience

Career Pathing for Underrepresented Employees in CX

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Getting Ghosted By Companies During Your Move? What Relocating Teaches Us About Customer Service

KPIs, Governance, and Organizational Structure

‘She’s Everything, He’s Just Ken.’ We’re Living In A Barbie World, But Will Greta Gerwig’s New Movie Bring The Party Doll Lovers Are Looking For?

Customer Experience

A Day In The CX Life With CCW Digital: Meet Veronica Saron, Tech Marketing Leader

Employee Experience

Severance: To Pay, Or Not To Pay. How A Looming Recession Could Impact Employee Retention In The Contact Center

KPIs, Governance, and Organizational Structure

The Best Ways To Say No To Your Customers

Employee Experience

The CCWomen Newsletter: March 2023

Employee Experience

Must-Read: 5 Books About DEAI Written By Women

Employee Experience

Shake Shack Leads with Intuition and Data: How It Made the Shift From Gut-Led to Data-Driven

Employee Experience

The Most Effective Ways to Celebrate Women’s History Month

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Making Business More Human: Best Practices from X4

Customer Experience

How Martha Stewart Maintains her Brand After 40 Years in the Spotlight

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CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

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Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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