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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Experience

Connecting Your Story to Your Customer's Story: Lessons from Brittany Hodak

Customer Experience

Tipping Etiquette is the Newest Viral Debate: Here's What it Means for Customers

KPIs, Governance, and Organizational Structure

Netflix’s New Push To End Password Sharing Brings Accessibility And Security Concerns To The Forefront

Employee Experience

Job Searching Is More Accessible Than Ever–But Not For Those With Disabilities

Employee Experience

It’s 2023. It’s Time to Hire a DEI Director and Kick Off Meaningful DEI Programs. Here’s How.

Customer Experience

Giving, Learning, and a Little Competition

Employee Experience

The 411 on DEI: 5 Reasons Why You Need to Implement DEI Programs in 2023

Employee Experience

Lessons from Radical Candor: 3 Simple Steps Toward Better Conflict Management

KPIs, Governance, and Organizational Structure

The Problem with Big Tech: 4 Takeaways from Reshma Saujani, Founder of Girls Who Code

Customer Experience

CCW Nashville Recap: Analysts Highlight Top Tech and Innovation Trends

Customer Experience

Customers Crave Self-Service, So Why Don't They Trust Your Chatbots?

Employee Experience

Customer Service Has Always Been A Gendered Industry. AI Technology Has A Chance To Level The CX Playing Field.

Upcoming Events

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CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

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Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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