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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Experience

Want Some Of The Nation’s Best Customer Service? Make A Pitstop At Wawa

Customer Experience

The Only Difference Between The Home Depot and Sephora That Matters

Employee Experience

5 Lessons from Extremely Bad Mentors (And 5 Ways to Be a Great One)

Technology & Partnership Decisions

Can You Modernize Service Experiences With AI & Digital?

KPIs, Governance, and Organizational Structure

Not Even Higher Education Is Immune To CX Failure: Here Are 4 Ways Universities Can Improve Their Customer Service Right Now

Customer Experience

The Cosmetic Industry Is Facing Some Customer Experience Abnormalities, But The Ordinary’s Double Down On Diversity Is A Thing Of Beauty

Customer Experience

If Customer Service Agents Have To Say No, Their Supervisors Better Not Say Yes

Customer Experience

To Better Serve Your Disabled Customers You Don’t Need More Technology, You Need More Transparency

Customer Experience

Customer Experience During Pride Month: Was Yours All-Inclusive, Or Exceptionally Exclusionary?

Customer Experience

Here's to the Best in CX: Celebrating the CX Excellence Award Winners of 2022

Customer Experience

In 8 Awkwardly Funny Ways, The Office Taught Us Some Serious Lessons On The Importance Of Investing In The Customer Experience

Technology & Partnership Decisions

Product Review: PingPlotter Addresses Remote Agent Connection Woes, Yielding A Higher-Quality CX

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

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Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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