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Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

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CCW Executive Exchange November

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Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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News

Employee Experience

Reassessing Remote Work in the Wake of Amazon’s RTO Mandate

Employee Experience

Bank of America Maintains Commitment to $25 Minimum Wage

Customer Experience

Starbucks New CEO Brian Niccol Set to Shake Things Up

Employee Experience

The Engaged Agent Perspective and Advancing CX Technology

KPIs, Governance, and Organizational Structure

CX Technologies Improving the Fast Food and Fast Casual Industry

Customer Experience Zoom

New Metrigy report: 3 crucial steps to leverage contact center AI without losing the human connection

Technology & Partnership Decisions Zoom

Zoom: Omnichannel Contact Center Demo

Technology & Partnership Decisions

Accelerate Your Future: Embrace AI for Tomorrow's Success

KPIs, Governance, and Organizational Structure

Navigating New Regulations on E-commerce Reviews

Customer Experience

Where Airbnb Went Wrong

Customer Experience

Biden-Harris Administration Launches “Time is Money” Customer Service Improvement Initiative

Customer Experience

Maintaining Customer Trust Through a Recall: Lessons from the Unprecedented Boar's Head Recall

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CCW Executive Exchange November

November 2-4

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CCWomen December Meetup

December 1-31

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From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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