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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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Executive Exchange

CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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News

KPIs, Governance, and Organizational Structure

2013 Call Center Week Award Winners: Who Runs the World's Best Call Centers?

Customer Experience

Hot from the App: What the Call Center Week Guests are Saying

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Don't Go to War With Your Customers

KPIs, Governance, and Organizational Structure

Revealed: 2013 Call Center Week Awards Finalists

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Official Rules for the CMIQ Multi-Channel Adoption and Integration 2013 Survey Sweepstakes

Customer Experience

15 Captivating Customer Service Stats

KPIs, Governance, and Organizational Structure

Call Center Week Wishlist: 5 Customer Management Questions We Need Answered

Employee Experience

Oops! 5 Things Your Call Center Leader Meant to Say

Employee Experience

How the World's Best Call Center Engages Agents, Plans for Future Customer Service

Customer Experience

Why You Must Treat Customers Like Your Friends

Customer Experience

Multi-Channel Customer Service: It Just Makes Sense

Customer Experience

Abercrombie & Fitch's "Mistake" – Is It About Customer Management or Political Correctness?

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Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

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Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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