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Events

Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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Executive Exchange

CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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CCWomen

Built for those building customer contact excellence.

From stories to strategies, check out our spotlights on leadership in action.

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CCW Digital

The World’s Largest Platform for Customer Contact Content.

Top News & Insights

5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Podcast

Employee Experience

#21 HOW TO BE A WOMAN IN TECH with Kathryn Murphy

Employee Experience

#20 HOW TO NETWORK THE RIGHT WAY with DEAI Expert Christina Giordano

Employee Experience

#19 HOW TO SAY NO…AND TAKE UP SPACE with Dr. Jasmine Escalera

Employee Experience

#18 DISABILITY ADVOCACY IN THE WORKPLACE with Wandy Felicita Ortiz

Employee Experience

#17 MENTORSHIP 101: FINDING THE RIGHT MENTOR AND BUILDING GENUINE CONNECTIONS with Judith Platz

Customer Experience

#16: HOW TO USE STORYTELLING TO BUILD YOUR BRAND with Elizabeth Solomon

Employee Experience

#14 HOW TO: STOP COMPETING WITH OTHER WOMEN AT WORK with executive panelists Naheed Adil, Hui Wu-Curtis, and Kathy Phelps

Employee Experience

#13 HOW TO: INVEST, NEGOTIATE, AND MAKE MONEY MOVES with gender equity advocate Nicole Kyle

Technology & Partnership Decisions

#12 HOW TO: UNDERSTAND AND USE AI…THE RIGHT WAY with author and AI expert Kavita Ganesan

Employee Experience

#11 HOW TO: BE AN INCLUSIVE LEADER with CCWomen Executive Panelists

Employee Experience

#10 HOW TO: BOUNCE BACK, BALANCE, AND SET INTENTIONS with guest Stefnie Howley

Customer Experience

#9 HOW TO: CONQUER IMPOSTER SYNDROME & EMBRACE ENTREPRENEURSHIP with guest Thamina Stoll

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 1

CCWomen

CCWomen December Meetup

December 1-31

Wed 9

Webinars

From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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