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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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Executive Exchange

CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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Top News & Insights

5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Podcast

Customer Experience

Self-Service: Customers Demand It, But Should Your Company Allow It?

Customer Experience

Influencers vs. Fans; Microsoft's Key to Success for Bing Search Engine

KPIs, Governance, and Organizational Structure

How to Measure the Value of Social Media in Your Call Center

Customer Experience

According to Nike, What Creates Successful Gift Cards?

Customer Experience

Companies Should Avoid Investing in Google+ Strategies, Plan for the Death of Search Engines

Customer Experience

Behind Metro Bank's World's Best In-Store Experience

Employee Experience

Comerica's Top-Down Culture, Top-Notch Agent Training

Customer Experience

Provide the Best Web Self-Service

Customer Experience

The End of Greed in Capitalism

KPIs, Governance, and Organizational Structure

Remote Monitoring 2011 Trends: Part II

Customer Experience

How CVS Got an Entire Organization Engaged in a Mission

KPIs, Governance, and Organizational Structure

Unexpected Growth Opportunities in the Prepaid Card Industry

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Mon 2

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CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 1

CCWomen

CCWomen December Meetup

December 1-31

Wed 9

Webinars

From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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