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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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Executive Exchange

CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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CCW Digital

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Top News & Insights

5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Experience

Case Study: How Data Transformed a Call Center, Enhanced Customer Experience

KPIs, Governance, and Organizational Structure

Balancing Innovation & Quality in the Evolving Call Center Landscape

Customer Experience

Multi-Channel Excellence: How Will Social Media Transform Your Contact Center?

Customer Experience

Case Study: Canadian Blood Services Improves Customer/Donor Experience in the Social Era

Customer Experience

Pleasing Parents, Policy Makers, and Playground Pundits

Customer Experience

Influencing Young Minds Through Positive Messaging and Positioning

KPIs, Governance, and Organizational Structure

Want Better Customer Service? Here's How You Should Look at ROI and Metrics!

Technology & Partnership Decisions

The Devil’s Advocate: Is Social CRM The Be All End All?

Customer Experience

Marketing Social CRM As A Service For Customers

KPIs, Governance, and Organizational Structure

Identifying ROI From Social CRM: More Than Just A Fiscal Assessment

KPIs, Governance, and Organizational Structure

Achieving Executive Support

KPIs, Governance, and Organizational Structure

Social CRM: Policy, Privacy, Security and Protection

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 1

CCWomen

CCWomen December Meetup

December 1-31

Wed 9

Webinars

From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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