CMP Certified Exam

The certifications are designed to test candidates on the behaviors needed to excel in contact center agent and leadership roles.

How to Prepare for Exam

The agent exam consists of 75 questions and takes about 120 minutes to complete.
The leader exam includes 65 questions and takes approximately 90 minutes to finish.

  1. Understand the specific requirements and prerequisites for the exam.
  2. Review the recommended reading lists.
  3. Create a study schedule and stick to it. Make sure to allocate enough time to cover all the material before the exam.
  4. Take the practice exams to gauge your understanding of the material.
  5. Make sure to get enough sleep, eat well and stay hydrated before the exam.
  6. On the day of the exam, arrive early and have all necessary documentation and identification with you.
View Handbook

Candidate Enrollment

The candidate enrollment covers a candidate’s educational and professional background, work environment, roles, responsibilities and overall work performance.

Completing Exam

Once the candidate enrollment has been approved, the candidate will receive a link to register for the exam. The exam can be taken at home with a remote proctor, in-person at a Prometric testing center or at a CMP Customer Contact Week event.

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