CMP Events
From Insight to Action, It All Starts Here
At CMP, we move beyond theory to offer the research, connection, and community required to turn operational efficiency into a competitive advantage. Experience it all at CMP Events.
About CMP Events
From the flagship Customer Contact Week conferences to intimate, meeting-focused events through CCW Exchange, CMP events are where the customer contact world shows up. Thousands of leaders, innovators, and solution partners under one roof, sharing what’s working, what’s next, and how to move faster. From the main stage to hallway conversations, it’s the place to swap ideas, find answers, and leave with a clearer path forward.
What It Is
The industry’s top customer contact gatherings, from the large-scale CCW Conference to our intimate Executive Exchange events, bring together executives, practitioners, and providers to learn, connect, and shape the future of the industry.
What It Solves
CMP Events breaks silos by uniting the entire ecosystem in one place and delivers future-focused insights, actionable benchmarks, and partnerships that accelerate transformation and improve outcomes.
Where It Is
From Orlando, Las Vegas, and Nashville conferences to Austin, Chicago, Denver, Miami, and San Diego Exchanges, CCW hosts the conversations and connections coast-to-coast that shape what’s next in customer contact.
Customer Contact Week Conferences
The Future of Customer Contact, Live
Customer Contact Week is the largest customer contact event series in the world. Accelerate transformation and improve outcomes at the customer contact industry’s biggest stage.
Customer Contact Week Executive Exchanges
Invite-Only Events for Senior-Level Executives
Intimate gatherings with a curated community of senior customer leaders.
The CCW Excellence Awards
Where We Honor Excellence in Customer Contact
The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession.
The mission of the CCW Excellence Awards is to raise the bar for the contact center profession by identifying top practices, superior thinking, creativity, and execution across the full spectrum of contact center functions.
The Awards program celebrates stories of strength, endurance, perseverance, and operational continuity across the profession. Applications open annually near the end of each year, with judging and finalist announcements through spring of the following year. Winners are announced live at the exclusive CCW Excellence Awards Gala held during CCW Las Vegas.
2026 Excellence Award Winners
Practitioner Categories
Customer Contact Agent of the Year
- Stephanie Curran, Synovus Bank
Customer Contact Manager of the Year
- Victor Hernandez Saldana, The Aldo Group
Customer Contact Leader of the Year
- Steve Monson, UnitedHealthcare
Best in Class Contact Center (1-99 Seats)
- Halo Collar
Best in Class Contact Center (100+ Seats)
- Broad River Retail
Solution Provider Categories
Automation
Solution of the Year
- AmplifAI
BPO of the Year
- Etech Global Services
Cloud-Based CX
Solution of the Year
- Balto
Disruptive Technology
of the Year
- Krisp
Workforce Innovation
of the Year
- Cresta
Practitioner & Solution Provider Categories
CMP Research Best of the Best: Employee Experience
- Hilton Grand Vacations
CMP Research Best of the Best: Self-Service Innovation
- ETSLabs (Etech)
CCWomen’s Best Workplace for Gender Equity
- Liveops
CCWomen Hall of Fame Inductees
- Dana Goldsholle, VXI Global Solutions
- Lizzie Resnick, MDpanel
- Kristina DeCarlo, DraftKings
- Mandi Geary, BSN Sports
Build your playbook at a CMP Event
As the trusted home for customer contact’s biggest conversations, CMP events connect leaders across North America. We’ll see you there.
