Build Confident AI Strategy Journey
AI investment is accelerating, but without a clear roadmap, organizations risk fragmented pilots, unclear ROI, and misaligned decisions. This 9-month journey helps your team benchmark against peers, prioritize high-impact investments, evaluate vendors, and build a strong, data-backed AI strategy.
How CMP Drives Impact
AI Roadmap Benchmarking
Understand how your current and planned AI investments compare to peer organizations
Investment Prioritization
Identify the top technology categories that will drive the greatest operational and CX impact
Vendor Shortlisting
Use structured research and inquiry support to build confident shortlists
Demo & Evaluation Support
Prepare for vendor demos with clear evaluation criteria and decision frameworks
Business Case Development
Build a defensible, data-backed case for AI investment and executive approval
Support You Over 9 Months
Structured guidance to help you focus on what matters most — and prove the impact
1. Benchmark & Align
Establish visibility into your current AI roadmap and peer positioning
2. Prioritize & Evaluate
Identify top investment categories and assess market options with structure
3. Decide & Justify
Select partners confidently and build a compelling investment case
Journey Timeline
Primary Outcome
A clear understanding of where your AI roadmap stands relative to the market.
Primary Outcome
Shortlisted, strategically aligned technology options supported by peer data and analyst expertise.
Primary Outcome
A confident AI investment decision supported by credible, comparative data.
Engagement Deliverables
Guided Journey
9-month AI strategy roadmap
Analyst Hours
2 dedicated analyst hours per month
Custom Benchmark Report
Your technology roadmap vs. peers
Prism Access & Vendor Guidance
Prism dashboards, market intelligence, and demo support
Web Portal
Journey-holder portal access
Event Passes
Two passes to CCW Conferences (includes expo hall navigation coaching)
Turn Insights Into
Action
- Identify customer contact agents most likely to succeed using CMP Research Agent Competencies that highlight the skills tied to strong performance
- Improve agent development by pinpointing strengths, skill gaps, and priority areas for upskilling to elevate career growth and customer contact outcomes
CMP Research Prism Access
Evaluate solution providers with insights and feedback from analyst, user and marketplace perspectives.
Prism for Automated QA/QM
Check out the whitepaper and interactive dashboard to see how solution providers were assessed using analyst analysis, user feedback and marketplace data.
Prism for Customer Analytics
View Prism for a comprehensive overview of each solution provider to make informed decisions when selecting solutions to drive data-driven customer insights.
Prism for WFM
Get an in-depth overview of each solution provider, enabling organizations to make informed decisions to improve workforce efficiency and planning
Prism for Real-Time Agent Agent Assist
The refreshed CMP Prism evaluated real-time agent assist solution providers and segmented them into 5 categories: pioneering, leading, core performing, up & coming and emerging using analyst analysis, user feedback and marketplace data across 10 criteria.
Prism for Conversational IVR/Voicebot
Discover how conversational IVR and voicebot solution providers compare across key capabilities, enabling organizations to identify the right technologies for customer contact/CX
Prism for Chatbot/Virtual Agent
Review CMP Research’s evaluation of real-time agent assist and copilot providers, designed to help organizations enhance agent productivity and deliver smarter customer support.