What is CMP Research? An independent research and insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks enable leaders to innovate, advance, and compare their function’s performance and provide decision-support in an uncertain and ever-changing customer service climate.
Meet CMP Research & Attend Our Sessions:
Request an invitation to CMP Research’s Workshop, Engaging and Retaining Agents in a Hybrid World, 12 Oct 11:00am – 12:30pm.
Thursday, 13 Oct:
Breakout: The KPI Disconnect - Driving High Performance in Customer Contact Leaders, 2:45pm – 3:30pm
Friday, 14 Oct:
Breakout: Attracting, Engaging & Retaining Agents in a Hybrid World, 1:45pm – 2:30pm Main Stage: The Future is Now: Customer Contact Agents in a Flexible World, 3:45pm – 4:15pm
The browser you are using is not supported that will prevent you from accessing certain features of the website. We want you to have the best possible experience. For this you'll need to use a supported browser and upgrade to the latest version.