RESEARCH


What is CMP Research?
An independent research and insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks enable leaders to innovate, advance, and compare their function’s performance and provide decision-support in an uncertain and ever-changing customer service climate.

Meet CMP Research & Attend Our Sessions:

  • Request an invitation to CMP Research’s Workshop, Engaging and Retaining Agents in a Hybrid World, 12 Oct 11:00am – 12:30pm.
  • Thursday, 13 Oct:
    • Breakout: The KPI Disconnect - Driving High Performance in Customer Contact Leaders, 2:45pm – 3:30pm
  • Friday, 14 Oct:
    • Breakout: Attracting, Engaging & Retaining Agents in a Hybrid World, 1:45pm – 2:30pm Main Stage: The Future is Now: Customer Contact Agents in a Flexible World, 3:45pm – 4:15pm

Participate in CMP Research: