Art Hall Archives - Customer Management Practice
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Content by Art Hall

News
Customer Experience

Creating a Dialogue: The Importance of Branding through Social Media

News
Customer Experience

Operationalizing Social Media and the End of Analysis Paralysis

News
Employee Experience

Accounting for Presenteeism In Call Center Planning and Forecasting

News
Customer Experience

The Unintended Consequences of Social Media Part 1

News
Employee Experience

Five Ideas for Motivating and Engaging Your Call Center Representatives

News
Technology & Partnership Decisions

The Business Case for IVRs and Automated Speech Recognition

News
Customer Experience

Defining Trust in Customer Strategy—Call Centers and Beyond