Brian Jameson Archives - Customer Management Practice

Customer Experience

5 Contact Center Stories from the Dark Side: A Halloween Prequel

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The Top 5 Customer Service Predictions of 2011

Marketing's Holiday Strategy: Customer Service

I'm a Contact Center, Not a Cost Center!

Social CRM is Overhyped but So What?

Active vs. Passive Listening in the Contact Center

6 Pieces of Research Every Customer Service Pro Should Know

17 Minutes with Olga from Amazon

5 Contact Center Stories from the Dark Side: A Halloween Prequel

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