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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Employee Experience

Trend Spotlight: Top 5 Strategies for Achieving Quality Call Center Workforce Management

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According to Nike, What Creates Successful Gift Cards?

Customer Experience

Discover Financial's Tips on Elite Customer Feedback Practices

Employee Experience

Leading Your Agents to Success in the Multi-Channel Contact Center

KPIs, Governance, and Organizational Structure

LEGO's Reward Bricks, Colorful Culture and KPIs

Customer Experience

Optimizing the Customer Experience with Internal Social Media Excellence

Customer Experience

Avoiding Social Media Pitfalls – Prioritizing Long-Term Strategy Over Quick-Fix Gimmick

Customer Experience

Situating Social Media as a Grassroots Tool – How Well Does it Rank for Yielding New Business?

Customer Experience

Strengthening Brand Identity by Unlocking the Ultimate Corporate Ambassador

KPIs, Governance, and Organizational Structure

Testing Tags

Technology & Partnership Decisions

"Mission Accomplished" – When Can You Deem Your Social CRM Strategy Successful?

KPIs, Governance, and Organizational Structure

Overcoming Image, Privacy and Liability Concerns in Creating an Open Dialogue with Customers

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Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

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CCWomen December Meetup

December 1-31

Wed 9

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From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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