Customer Contact & CX

Our customer contact sector focuses on contact center operations at both strategic and tactical levels, exploring topics like Generative AI, workforce optimization, technology & automation best practices, agent engagement & performance and so much more. Through our live events, we offer organization’s the opportunities, tools and strategies for their unique needs to improve their customer experience, streamline operations, and boost their bottom line.

CMP Research helps customer contact leaders make informed decisions faster amid transformation through quantitative and qualitative research and data-driven analysis. Contact the CMP Research team for unmetered access to customer contact research, expert advice, data & benchmarks, tools, diagnostics, virtual events and more.

CCW Digital is the world’s largest and most influential customer contact digital community with 170,000 global members. Become a member for free today for access to exclusive reports, studies, articles webinars and more from industry experts and thought leaders.

2026 Events