You know having one of the strongest CX programs in your industry makes all the difference. Yet, that’s something that’s easier said than done. Customer experience (CX) is the latest battleground for today’s modern businesses, but it takes a lot more than you think if you want to stand out.
Digital Service Channels serve as the pathway for communication between platforms. Enabling the promotion, marketing or delivery of information, these digital channels are most recognized as websites, email, chat, and mobile apps. We will break down these four essential digital service channels and look ahead towards the upcoming and forecasted trends you can expect to see woven throughout these channels in 2023.