Seminars - Customer Management Practice

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Customer Contact Week

The Future of Customer Contact, Live.

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Jun 2026

Igniting What’s Next in Customer Contact Excellence

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Where the Future of Customer Contact Takes Shape

Jan 2027

New Business Starts at Customer Contact Week

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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September 2026

Tue 15

Seminars

Modernizing Service Experiences With AI & Digital

September 15 at 12:00 – 1:00 pm

Turn innovation into impact with AI-powered service solutions. Modern CX Starts Here.

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