Webinars
Benchmark Your Customer Contact Strategy for 2026
- August 12 at 1:00 – 1:45 pm
The best customer contact leaders don’t make decisions in a vacuum—they benchmark against their peers.
Join CMP analysts for an exclusive look at new benchmark data from 137 customer contact leaders. Discover the priorities shaping 2026, the KPIs that matter most, and where leading organizations are investing across AI, self-service, customer analytics, and workforce performance.
You’ll leave with:
- A clear benchmark of how your priorities compare to customer contact leaders
- The priorities and performance metrics separating leading organizations
- Actionable insights to improve customer contact performance
- Take home a 2026 Customer Contact Benchmark Worksheet to assess your organization’s priorities and identify your next opportunities.