Customer Management Practice

January 01, 2018

United States, Alabama


Our Analysts

Analysts at the Customer Management Practice are topic experts within the sectors they focus on. Their day consist of speaking to the market, writing content, and guiding the conference strategy.

Brian Cantor
Principal Analyst & Managing Editor

Brian Cantor is the Principal Analyst for the Customer Management Practice. In his role, Brian leads all customer experience, contact center, technology and employee engagement research initiatives. Citing this proprietary research, Brian authors CMP’s series of special reports. Additionally, he serves as managing editor and director for CCW Digital, which is the largest web publication and community for customer experience professionals. CCW Digital’s articles, commentaries, infographics, executive interviews, webinars and online events reach a community of over 140,000.

Nadia Chaity
Senior Analyst & Conference Director

Nadia Chaity is a Senior Analyst supporting Customer Delivery and Customer Experience Sectors with the Customer Management Practice. Nadia specializes in covering supply chain operations - that is, everything from retail cross-channel fulfillment to logistics and transportation. She also covers innovative CX strategies to drive profitability at all levels of the company. She’s passionate about providing high quality, cutting edge events to understand the complex profile of consumers and how business can tap directly into their habits, aspirations and attitudes.

Michael DeJager
Principal Analyst & Divisional Director

Michael DeJager is a Principal Analyst and Divisional Director with the Customer Management Practice. His research and events primarily focus on the service design sector, which include the Service Design Week and Design Thinking annual programs. Michael joined the Customer Management Practice in October 2016.

Ryan Gaviria
Senior Analyst & Conference Director

Ryan is the Senior Analyst for Customer Experience events with the Customer Management Practice. He is currently focused on researching the latest customer success trends as we produce our CX Automation and CX Canada Week. Prior to joining the Customer Management Practice, he organized corporate conferences for the Retail industry focusing on CMO’s nationally. As well as producing regionally focused Private Wealth Conferences for wealth management professionals.

Sandy Ko
Research Development Analyst

Sandy Ko is a Research Development Analyst with the Customer Management Practice (CMP). She provides analysis on the Customer Experience landscape and produces quality content to execute high caliber events. Prior to joining the Customer Management Practice, she managed events in the healthcare industry.

Max Ribitzky
Head of Commercial Research, Director of Business Development

Max Ribitzky leads markets and vendor research on customer experience trends and strategy. He contributes to our special reports series and speaks regularly about digital transformation and emerging technologies, human capital management and design thinking. In addition, Max oversees global business development for the Customer Management Practice, including key accounts management, sponsorship and digital partnerships across the Practice.

Max has 12 years of experience in communications, digital project management, training and business development, and previously had run business development for our Berlin, Germany office.