Executive Debrief: CCW Las Vegas 2025 Webinar Replay
Check out this webinar replay for industry trends, shifts in executive priorities, key takeaways and more from the customer contact event of the year, CCW Las Vegas.
Chapters
00:00 – Intro
6:40 – Executive Priorities 2025-2026
8:32 – Year on Year Change
12:51 – Technology Investment Priorities
19:33 – Employee Experience is Top of Mind
20:14 – Leaders are Key to Engagement
21:11 – Leaders Need 7 Competencies
22:50 – AI is an Evolving Spectrum
25:59 – The Market is Chaotic
28:44 – CMP Research Prism
