Webinar Replay: The Evolving Customer & Self-Service Expectations
Self-service experiences are in increasing demand from more self-sufficient and like-minded customers. But these can be challenging to deliver without a clear lens into when and why customers would rather self-serve. Join this webinar from CMP Research for key research findings…
Chapters
00:00 – Intro
05:28 – Execs Embrace Self-Service Amid Cost Pressure
10:23 – Customers Want Self-Service
14:37 – Self-Serve Channels are Not Created Equal
24:38 – Customer Ease in Self-Service is Key
32:10 – Self-Service Impacts Workforce Planning
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