Webinar Replay: 2024 – 2025 Customer Contact Executive Priorities
How does your vision for customer contact compare to other executives in the industry? Check out this webinar replay for preliminary benchmarking data on the key challenges and urgent priorities for customer contact, customer service, and CX leaders in the next two years.
Chapters
00:00 – Intro
12:45 – Executive Priorities in 2024 – 2025
27:51 – Integrating Generative AI
35:59 – Increasing Adoption of Self-Service
