Webinar Replay: Strategies to Predict Employee Attrition in Customer Contact
What if you could spot likely areas of attrition in your contact center months and weeks before turnover actually happened? Check out the replay and get practical strategies for identifying target groups where attrition is likely to occur, pinpointing root causes for why they would leave and more.
Chapters
00:00 – Intro
05:31 – Agent Retention is Lagging
13:16 – Cost of Open Roles is High
19:07 – What is Most Vital for Employee Retention
20:44 – Three Keys to Unlock Agent Engagement
26:16 – Predictive Attrition Model
29:50 – Drivers of Agent Attrition
32:07 – Costs Associated with Higher Attrition
