Webinar Replay: Generative AI in Customer Contact
Generative AI holds promise for transforming both customer and agent experiences. But how are you peers evaluating these technologies and where are they investing first? Check out this webinar replay to review data in future investment decisions, select investment criteria and more.
Chapters
00:00 – Intro
05:30 – AI is a Spectrum
15:04 – Significant Interest in Generative AI
18:06 – Generative AI will Benefit EX & CX
28:24 – Investment Criteria are Varied, Evolving
32:12 – Confidence in the Marketplace
