Our independent research focuses on the four core operational areas that matter most to contact center leaders.
Workforce management, agent retention, coaching, and building teams that last.
CX strategy, omnichannel performance, self-service, and delivering reliable support across every touchpoint.
Software selection, AI implementation, cost evaluations, and choosing tools that fit your operation.
Performance benchmarking, cost tracking, team structuring, and building data-backed cases for leadership.
Compare and evaluate solution providers with confidence
Develop and recognize frontline talent
Software budget trends, purchasing decisions, operational pain points, and buyer intent tracking
Market share tracking, competitor differentiation, identifying product gaps, and performance benchmarking.
Sponsorship, lead qualification, sales enablement data, and connecting with decision-makers.
The Future of Customer Contact, Live.
Igniting What’s Next in Customer Contact Excellence
Where the Future of Customer Contact Takes Shape
The World’s Largest Customer Contact Event
New Business Starts at Customer Contact Week
Built for those building customer contact excellence.
From stories to strategies, check out our spotlights on leadership in action.
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Meet the leaders who are impacting the customer contact space.
Meet the CCWomen Team.
The World’s Largest Platform for Customer Contact Content.
Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.
Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.
E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.
Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.
Data-driven research on market trends
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CCW Orlando
CCW Orlando | January 2026
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