Not Just a Funny Voice: Greg Levin Knows CRM
Frequent contributor Greg Levin talks about his inspiration for taking a unique satirical approach to customer relations management, as well as what he’s learned in his 19 years in the industry including his views on AHT, training call center reps, email management programs, and best practices. He has also just released a new ebook, Full Contact: Contact Center Practices and Strategies that Make an Impact.
About CCW Digital
CCW Digital is the research and editorial arm of Customer Management Practice, covering the people, processes and technology behind customer contact. We publish verified data, operational case studies and lessons from the field for a community of 180,000 customer experience professionals.
Every week, CCW Digital brings the industry straight to you – new insights, market reports, and lessons from the field.
Webinars that skip the fluff with practical lessons from experts solving real challenges right now.
Our Market Studies give leaders the benchmarks to act and sponsors the spotlight where it matters most.
Analyst Reports cut straight to the challenge that matters now, giving readers sharp insight and sponsors unmatched visibility.
