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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

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Executive Exchange

CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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News

Customer Experience

Twitter, Google Debate New Social Search…But What's Best for the Customer?

Customer Experience

What Customer Service Can Learn from the Homeless

Employee Experience

Must-Ask Questions for Call Center Agent Applicants (And The Answers They Better Give)

Customer Experience

Reaping the Customer Management Rewards of Data Analytics

Customer Experience

Target Does the Right Thing — And Its Customers Do the Marketing

Customer Experience

AMEX Reveals the Customer-Centric Way to Turn Call Centre into Profit Centre

Customer Experience

QR Codes Losing Luster with Marketers – It’s Time for Proof of Value

Employee Experience

Call Center Leaders Get Their Wish; Standout VPs to Reopen Their Vaults of Customer Management Expertise

KPIs, Governance, and Organizational Structure

Customer Management Debates for 2012: Call Center Managers, Do You REALLY Think About Revenue?

KPIs, Governance, and Organizational Structure

Customer Management Debates for 2012: How Would You Have Handled the Netflix Fiasco?

Customer Experience

Be Careful to Whom You Cave: How Lowe’s Failed Trying to Appease Complainers

Customer Experience

Best of Call Center IQ 2011: What Mattered to Customer Management Professionals

Upcoming Events

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Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

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Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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