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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Experience

Is Your Customer Experience "Naughty or Nice?"

Customer Experience

Strategies for Driving Revenue in a Zero-Growth World

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What Success of Kindle Fire, Apple iPad Says About Branding, Customer Demand

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Southwest Airlines’ Customer Management (Pt 1): How to Turn Bad Experiences into Loyalty, Profit

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Meltdown on "The X Factor" – What Are The Customer Management Lessons?

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Google, Striving for 95% Customer Satisfaction, Again Expands Call Center…What Can We Learn?

Customer Experience

How to Achieve More with Less as You Satisfy Customers, Address Complaints

Customer Experience

You're Too Worried About Customer Complaints…But…

Technology & Partnership Decisions

Why Are US Airways, Others Bringing Contact Centers Back Onshore?

Customer Experience

Ideation vs. Innovation: The Trouble with Good Ideas

Customer Experience

Successful or Not, Google Plus Pages Reveal Mistakes in Social Media Strategy

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Customers Go Wild for McDonald's' McRib, NFL Football

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CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

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Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

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Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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