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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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Executive Exchange

CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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Top News & Insights

5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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News

Employee Experience

Best of CCIQ '11 Q2: Best Call Center, Twitter is Overrated, Social Media Wastes Time, LEGO's Culture

Customer Experience

Best of CCIQ '11 Q3: Netflix, Mistakes with Angry Customers, Google's Call Center, Apple's Cust. Exp. Secrets

Customer Experience

All Complaints Aren’t Created Equal: Dealing with Silly Customer Issues

Customer Experience

You Owe it to Your Customers

Customer Experience

Nine Quick Steps for Fixing Your Customer Experience

KPIs, Governance, and Organizational Structure

Making Sense of Your Social Media Metrics

Customer Experience

Challenges When Using Social Media for B2B Lead Generation

Customer Experience

Southwest’s Customer Management (Pt 2): Keys to Delivering the Unexpected "Wows"

Customer Experience

Why Bother Having a Live Customer Service Rep?

Customer Experience

If it's Good for the Customer, It's Good for the Business

Customer Experience

Black Friday, Cyber Monday Lessons: You Simply Can’t Ignore Mobile Commerce

Customer Experience

Should You Really Ignore Facebook? Here’s How Much Fans Are Worth!

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

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Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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