CCW Las Vegas — Awards - Customer Management Practice

The Industry’s Most
Exciting Night of the Year

At ccw Las Vegas

brought to you by

Krisp logo.
Winners Announced

Where We Honor Excellence in Customer Contact

The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession.

The mission of the CCW Excellence Awards is to raise the bar for the contact center profession by identifying top practices, superior thinking, creativity, and execution across the full spectrum of contact center functions.

The 2026 Awards program celebrates stories of strength, endurance, perseverance, and operational continuity across the profession.

Key Deadlines

Application Deadline: February 27, 2026
Finalists Announced: April 27, 2026
Ticket Purchase Deadline: May 29, 2026
Winners Announced: June 23, 2026

Stage set for the CCW Excellence Awards, featuring colorful purple and yellow lights with the event logo displayed on a large screen.

2026 Award Winners

End User Categories

Customer Contact Agent of the Year

  • Stephanie Curran, Synovus Bank

Customer Contact Manager of the Year

  • Victor Hernandez Saldana, The Aldo Group

Customer Contact Leader of the Year

  • Steve Monson, UnitedHealthcare

Best in Class Contact Center (1-99 Seats)

  • Halo Collar

Best in Class Contact Center (100+ Seats)

  • Broad River Retail

Solution Provider Categories

Automation
Solution of the Year

  • AmplifAI

BPO of the Year

  • Etech Global Services

Cloud-Based CX
Solution of the Year

  • Balto

Disruptive Technology
of the Year

  • Krisp

Workforce Innovation
of the Year

  • Cresta

End User & Solution Provider Categories

CMP Research Best of the Best: Employee Experience

  • Hilton Grand Vacations

CMP Research Best of the Best: Self-Service Innovation

  • ETSLabs (Etech)

CCWomen’s Best Workplace for Gender Equity

  • Liveops

CCWomen Hall of Fame Inductees

  • Dana Goldsholle, VXI Global Solutions
  • Lizzie Resnick, MDpanel
  • Kristina DeCarlo, DraftKings
  • Mandi Geary, BSN Sports
A man poses for photos on a red carpet at an indoor event, with photographers taking pictures and branded banners in the background.
Five women dressed in formal attire stand together and smile in front of a step-and-repeat banner featuring "CCW Excellence Awards" and "krisp" logos.
Large screen displaying "CCW Excellence Awards" on a stage with pink-orange curtains and spotlights; wine bottles are blurred in the foreground.
Three men in suits stand on a red carpet in front of a backdrop with "CCW Excellence Awards" and "krisp" logos.
Three women in formal dresses pose and smile on a red carpet in front of a CCW Excellence Awards and Krisp event backdrop.
A dimly lit banquet hall with round tables, people seated in the background, and glowing decorative spheres on tables in the foreground and middle ground.
Three people stand on stage in formal attire with animated avatar faces displayed on large screens behind them, against a backdrop of vertical illuminated panels.
Two women stand on stage, smiling and holding an award together, with a colorful, illuminated backdrop behind them.
Five women stand side by side on a red carpet, dressed in formal evening gowns, posing for a photo at an awards event with branded banners in the background.
Seven men in business attire stand on a red carpet in front of a green and black event backdrop displaying logos and signs.
People raise glasses of red wine in a toast at a formal banquet with decorated tables, stage lighting, and a large crowd in a spacious event hall.
Four adults dressed in formal attire pose together at an indoor event, each holding a glass of wine and smiling at the camera.
Two presenters stand on stage in formal attire under a sign reading "BPO OF THE YEAR," with purple stage lights in the background.
A group of people in formal attire sit at a table, raising glasses in a toast at a banquet or gala with colorful lighting in the background.
Two women in black evening gowns walk together on a red carpet in a hotel hallway, smiling and engaged in conversation.
Five people dressed formally stand in front of a CCW Excellence Awards and NICE backdrop, smiling and pointing toward the camera.
A group of people pose and smile with raised arms in front of a stage backdrop reading "CCW Excellence Awards.