Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers
Live Date: Tuesday, November 17th | 2PM ET
Join us live for our Healthcare Webinar for Providers/Payers and get lunch on us! We will be sending out $25 lunch gift cards to the first 50 attendees.
Healthcare access is where patient trust and payer-provider efficiency are won or lost – yet most organizations are still running access operations on fragmented tools, overworked call centers, and manual workflows that can’t keep pace with rising volume and member expectations. The result: long wait times, missed scheduling opportunities, claims and eligibility friction, and burned-out front-line staff.
This webinar brings together health system and payer leaders to examine how AI – deployed responsibly and at scale – is reshaping the front line of healthcare access. From patient scheduling and intake to member services and claims inquiries, the panel will explore where autonomous and AI-augmented operations are already delivering measurable impact, and where human judgment must remain central.
How This Webinar Will Address the Issues
Rather than treating AI as a bolt-on efficiency tool, this session frames access as a strategic capability that spans both sides of the healthcare relationship – provider and payer. Our panel of innovation, IT, and operations leaders will share firsthand experience deploying AI across contact centers, patient access teams, and member-facing functions, discussing:
- Where automation is ready today versus where human-led, AI-augmented models are still required
- How to sequence AI adoption – from visibility and assistance to partial and full automation – without disrupting care or trust
- How governance, data readiness, and workforce enablement determine whether AI initiatives scale or stall
- What it takes to align clinical, operational, and technology stakeholders around a shared access strategy
Attendees will hear practical, real-world perspectives rather than theoretical frameworks – grounded in what’s actually working (and what isn’t) at the front line of care access today.
What Attendees Will Learn:
- Real examples of AI deployment across provider and payer access functions, including the barriers organizations have had to overcome
- How to manage the change management required to get clinical, operational, and front-line teams to actually adopt and trust AI-enabled workflows
- How to do this without overwhelming existing IT infrastructure – scaling AI access capabilities without a rip-and-replace of current systems
