Webinar Replay: Executive Debrief – CMP Research at CCW Las Vegas
This exclusive debrief from CMP Research analysts explores what we heard from executives at the customer contact event of the year, CCW Las Vegas. Check it out for an update on industry trends, shifts in executive priorities, key takeaways and more.
Chapters
05:41 – Executive Priorities 2024 – 2025
07:38 – CX, Self-Service
10:33 – Future State of Self-Service Tech
16:08 – Leadership Development
20:46 – Deep Dive into Self-Service
22:27 – Proactive Customer Service Channels
28:02 – Customer Personalization
29:28 – Wrapping up with Employee Experience
