Webinar Replay: The Best Metrics for Self Service and AI Business Cases
Metrics are the backbone of any strong business case for new technologies that improve efficiency and quality of self-service experiences. Check out CMP Research’s webinar replay to explore what metrics to examine, how performance will change, how your peers are deploying AI and more.
Chapters
00:00 – Intro
04:12 – Executive Priorities in 2024 – 2025
06:10 – AI Enables Effective Self-Service
11:41 – Confidence in Technology Marketplace
16:34 – Investment Criteria are Varied, Evolving
21:27 – Generative AI Investments are in Pilot
30:52 – Effort & Time in Self-Service is Under Studied
35:05 – Security Concerns Execs
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