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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Podcast

Customer Experience

Digital Engagement Is About Benefits, Not Sacrifices; Interview With United Way of SC CEO

Customer Experience

Citi CX Lead Talks Chatbots, Customer Centricity in New Podcast

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Dodgers Take Lead In NLCS; Peter Guber Talks Customer Relationships

Customer Experience

Interview: McKesson VP on the Power of Truly Understanding Your Customers

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AXA Assistance's Operations Director On Journey From Military To Customer Service

Employee Experience

Podcast: Citizens Bank SVP Talks Customer Escalations, Contact Center Leadership

Customer Experience

Podcast: Farmers Insurance On How Technology Can Elevate The CX

Customer Experience

Podcast: "Why We Buy" Author Paco Underhill On What Drives Customers

Employee Experience

CCW Digital Podcast: Frank Eliason On Customer & Employee Experiences

Customer Experience

What do Cabela's & Ashley Furniture have in common?

Employee Experience

LegalZoom's Michelle Lopez: Empower Agents To Connect With Customers

Customer Experience

Citi's Michelle Brigman: Don't Just Hear Your Customers – Listen

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CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

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CCWomen December Meetup

December 1-31

Wed 9

Webinars

From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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